We just wanted to share this great piece from the NY Times on the coming availability of Cyrillic domain names. Our take on these new domains is that they won’t impact us here in the States much, if at all. The piece does point out a number of interesting issues, and points out the impact of language differences in regards to web publishing. It’s worth a read.
If you’re an avid – or even addicted – Blackberry user, do you care about looking at pictures of celebrities using their Blackberries? And if you are a celebrity gossip fan, do you care to know how celebrities are using their Blackberries?
My answer to both (and for the record, I fall into the former category, not into the later) would be NO!
Looks like I may be wrong, at least on one count. I came across CelebrityBlackberrySightings.com today. It seemed like a joke at first, but it appears the site has been posting content since October 24, 2008 (which is also my younger daughter’s birthday). The first post was entitled Eva Longoria Uses A Blackberry Bold, and most of the posts include headlines which are equally useless. For example, check out this list:
Katy Perry Works Out With Her BlackBerry
Cheryl Cole Holds BlackBerry In One Hand…
Audrina Patridge Talking On Her Blackberry
Miley Cyrus Is Rockin’ Some Funky Tights, & A Funky Bedazzled BlackBerry
Somewhere, someone is finding and posting these pics, day after day after day. Wow.
WSG is pleased to launch SteppingStonesII.com, a brand new site. Stepping Stones is a child day care center located in Troy, NY. As their site states:
Stepping Stones II Early Learning Center offers childcare services for children ages six weeks to five years — providing a warm, relaxed, “extended family” atmosphere — a home away from home. Reasonably priced with breakfast, lunch and snacks included and conveniently located off I-90 in North Greenbush.
The site is based on a custom design – including a custom logo – and is running on WSG’s own Content Management Tool. The staff at Stepping Stones wanted to use the site to communicate with parents and find new families through the web. Center Director Christy LaBarge has already been doing a good job of watching for and answering user-generated content related to the center online, most notably this thread on the TimesUnion.com entitled “Daycare help!” Good job Christy!
If you’ve been paying attention to the computer world for the past 10+ years, by no doubt you have heard about Linux. For those who don’t know, Linux is an operating system that has put a small dent into the Microsoft stranglehold of desktop operating systems, and drove a massive nail into the server market. Linux is an open-source operating system. The source code for Linux, and a majority of the distributions (variants) of Linux, are open for anyone to view, and for anyone to make modifications to the code to suit their needs.
Now what does this mean for you? I’m not expecting all of you to go out there and learn C++, Python, or any of the assorted languages you can use to write a program. However, thanks to the GNU Public License, there are many software options for you at no charge that rival software made by large corporations.
GNU (Guh-Noo), in its true nerd fashion, is a recursive name. It stands for “GNU’s Not Unix”. One of the original operation systems, Unix, was a powerful operating system that was widely used throughout universities and corporations. One man, Richard Stallman, began the GNU project because he believed so strongly in open source software that he thought that software should be open and available to everyone. In his quest to create a completely open source operating system, he created his own versions of many of the programs that Unix used to perform many of its functions. Before he could create the kernel (the software that manages resources on the system) a man named Linus Torvalds created the Linux kernel which could use the GNU programs to complement it. In short, a majority of the Linux distributions are technically GNU/Linux systems which run thanks to both of these men, and the hundreds of contributors to both projects. Linux is released under the GPL which is the GNU Public License which allows for free distribution of the program and the source code, and open modification.
More often than not, web servers typically are running some variant of Linux which provides a few benefits to not only the web host itself, but to you as the client. Since Linux is a free operating system, you immediately negate the cost of having to run a costly Windows server and the upkeep that comes along with it. The benefit to this is not only the obvious cost, but the fact that the community behind the software is huge. Thousands of people submit bugs (and updates!) to the Linux kernel, and Apache, the web server typically used on Linux servers.
Not only is the operating system running your server open source, but if your site is written in PHP, yup, that’s another piece of open source software. PHP is a powerful language that can process dynamic pages based on elements from a submitted form, user information (like location) or information from a database. Instead of updating your page by editing the HTML, you can have a tool written for you, a CMS (Content Management System) that will let you quickly update a post or news article on your site. Since your data would be stored in a database and not hard-coded into the page, if you choose to change your site design, or want to generate an RSS feed, then it’s very easy to make modifications.
Open source software is huge. Some of the best and most powerful programs are open source, whether you know it or not. A prime example of this is the now leader in the browser wars, Mozilla Firefox. This time I talked about open source software in the server environment, but next time I’ll let you in on some open source software that you can use in your desktop environment to cut costs so you don’t break the budget on your business. So if by chance you do have some programming background, find an open source project and start submitting bugs or fixes, but if you don’t…stay tuned and I’ll show you how you can support the open source movement.
I was browsing through my Google Reader RSS feeds, and came upon this gem today: Staten Island Judge Booted For Facebook Oversharing. I understand that people love updating their social networking sites and constantly letting people know where they are, but “his once-public Facebook profile ‘included photographs of his children and, at times, blow-by-blow details of his location and schedule,’ sources told the Staten Island Advance.” Not even in the peak of my Facebook career did I feel the need to let everyone know where I was going.
What can we take out of this example? Be very careful and complete when you make a policy regarding social networking websites. For example, I have a personal Twitter name that I like to keep disconnected from my company username (@wsgandrew) in case I just want to post some goofy things to friends. My Facebook page is not open to the public, and as far as I know, I’m not even able to be seen in search results. It’s not necessarily about the things I put on there (though that’s very important too), but about the things that other people could put onto my profile (wall messages, bumper stickers, graffiti, etc.)
As I said earlier, I have a personal Twitter account and a professional Twitter account. I post updates relating to work and social networking from my professional account, and never really let my opinion out on off topic items. Granted, since this is the age where any piece of information can be found out, my personal Twitter name is easy to find. I am Twitter friends with people from work on both my personal and professional name. It’s a very slippery slope, trying to decide where exactly the line is.
For companies looking to implement a social media program that their employees would outreach into the digital world, there should be some limits that are put into place. Some of these items are obvious, like no pictures from parties or nights out that aren’t work-related gatherings. Again, all of these criteria are malleable based on your (or the owner’s) preference.
Be aware of what your employees post, but also be aware that without the power of these free social networking tools, you would have to spend thousands of dollars to get your message heard. And a few minutes on Facebook or Twitter per day is a lot less of a financial burden than large-scale advertising. Protect your personal pages, and realize that as long as it’s been out on the internet, it’s possible to access.
Speaking of Twitter:
From: Google Enterprise Support <enterprise-support@google.com>
To: justin@wsg.net
Subject: Postini Services Incident Update
Date: Fri, 16 Oct 2009 01:17:21 -0400 (EDT)
Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
Postini Incident Report
Service Disruption – October 13, 2009
Prepared for Postini Services Customers
Dear Postini Customer,
The following is the incident report for the issues with mail delivery and Administration Console access
that some Postini customers experienced on October 13, 2009. We understand that this service
disruption has affected our valued customers and their users, and we sincerely apologize for the impact.
Issue Summary
Beginning at approximately 10:25 PM PDT, Monday October 12 | 5:25 GMT, Tuesday October 13,
affected customers experienced severe mail delays and disruption. Also, during this time, affected
customers had intermittent access to the Administration Console, Message Center, and Search Console.
The root cause of the delivery problem was an unintended side effect of a filter update, compounded by
database issues that further slowed message processing.
Incoming messages may have been deferred; no messages were bounced from recipients or deleted. In
some cases, sending servers may have stopped resending messages after a deferral and returned
delivery failure notifications to senders. (Typically, servers are set up to retry sending for up to five days.)
During the incident, timely status information about the incident was not consistently available to
customers. We posted information on the Support Portal and from the @GoogleAtWork Twitter account;
however, customers often experienced problems accessing the portal due to load issues, and updates
were not included on the Postini Help forum. Also, the Postini status traffic lights intermittently showed a
“green light” instead of indicating the delivery delay. Customers calling in to report cases experienced
very long wait times.
Actions and Root Cause Analysis
At approximately 11:30 PM PDT, Monday October 12 | 6:30 GMT, Tuesday October 13, monitoring
systems detected severe mail flow issues and automatically directed mail flow to the secondary data
center. Upon receiving the error alerts, the Engineering team immediately began analyzing the issue and
initiated a series of actions to help alleviate the symptoms. Message processing continued to perform
poorly in the secondary data center.
Mail traffic was then directed across both the primary and secondary data centers to maximize processing
resources. During this time, Engineering temporarily disabled the Administration Console and other web
interfaces to reduce impact to the processing infrastructure. Engineering performed a set of extensive
diagnostics and tests and determined the cause to be the result of a combination of the following
conditions:
• A new filter update appears to have inadvertently impacted the mail processing systems.
• Unusual malformed types of messages triggered protracted scanning behavior, and its
interaction with filter update affected mail delivery.
• A power-related hardware failure with database storage servers reduced input/output rates. The
latency in database access reduced our overall processing capacity.
The combination of these conditions resulted in high failure rates for mail processing and the deferral of
new connections from sending mail servers.
To fix the database issue, Engineering worked with the hardware vendor to replace the faulty hardware
component. At 11:00 PM PDT, October 13 | 6:00 GMT, October 14, database disk input/output
throughput returned to normal.
At 12:30 AM PDT | 7:30 GMT Wednesday October 14, the filter update was revoked, and mail processing
returned to full capability. As a precautionary measure, Engineering continued to process a portion of
traffic through both the primary and secondary data centers. Mail processing was restored to the primary
data center at 1:39 AM PDT | 8:39 GMT. Although mail processing was at normal speed and capacity,
some users may have seen delayed messages continue to arrive in their inboxes. These potential delays
occur when the initial or subsequent delivery attempt is deferred and the sending server waits up to 24
hours before resending the same message.
Corrective and Preventative Actions
The Engineering and Support teams conducted an internal review and analysis, and determined the
following actions to help address the underlying causes of the issue and help prevent recurrence:
• Implement standard procedures for reverting filter updates as a mitigation measure and to help
speed time to resolution.
• Perform an in-depth analysis of the filter update to help ensure this class of error is not
propagated.
• Investigate the unusual malformed messages to quickly identify the message pattern and
thoroughly understand any impacts.
• Enable monitoring for notifications of the class of power failure that may affect the database
storage system.
• Determine whether the database storage servers can be configured to maintain the throughput
level during reduced power situations.
• To improve communications during incidents, we will:
◦ Post timely status updates to the Postini Help forum for better visibility.
◦ Accelerate the work to monitor and communicate the Postini services status on the
Apps Status Dashboard. The dashboard offers a single location for the latest service
status and options for RSS feeds. This will replace the traffic lights system and provide
more accurate and in-depth information.
◦ Moving forward, update the phone status message more quickly to inform customers
during an incident.
◦ Expand phone support capacity to handle spikes in call volume. This capacity is
expected to be available within the next several weeks.
◦ Update the maintenance pages with up-to-date information that are displayed when the
Administration Console is unavailable.
Over the next several weeks, we are committed to implementing these improvements to the Postini
message security service. We understand that system issues are inconvenient and frustrating for
customers. One of Google’s core values is to focus on the user, and we are committed to continually and
quickly improving our technology and operational processes to help prevent and respond to any service
disruptions.
We appreciate your patience and again apologize for the impact to your organization. Thank you for your
business and continued support.
Sincerely,
The Postini Services Team
Google Sidewiki brings comments from users right to your browser.
For those of you not completely glued to Google Labs or RSS updates from Google, there’s a new feature of Google Toolbar that’s found its way to Firefox and Internet Explorer browsers: Google Sidewiki.
Google Sidewiki puts everyone’s opinion or insights about a page right there with you on a site. (To be honest, I’m pretty sure Google found some way to read my mind from 10 years ago and decided to implement the idea that I had, but I digress.)
Google Sidewiki can be used by visitors and site administrators alike. If you’re the (verified) site owner, you can leave comments that are sticky at the top of the Sidewiki, which is very useful for getting feedback about your site, or prompting a conversation about your site. However, if you have a blog or some feature that allows feedback on a specific article, it might be best if you promote that and let the user leave comments on that specific article, so the comments don’t get lost in the Sidewiki. You can get a lot of great hints and feedback that will help better your site. If a certain feature of your site is acting up, people would be more likely to leave a note in the Sidewiki as opposed to filling out the contact form just to let you know that something’s not working. Any way that users can interact with your site will help you get return visitors. So keep peoples’ Sidewiki comments in your mind when you make updates to your site.
To get the Google Toolbar (and in turn, have access to the SideWiki) you simply go to the Google Toolbar page and click the conveniently large “Install Google Toolbar” button. Once it’s installed and you restart your browser, you can log in to your Google account and gain access to not only Sidewiki, but GMail, Your Google Bookmarks, and access to Google Translate. Being a Mac/Safari nerd at home has made me miss Google Toolbar, but there’s a good chance I might sway to Firefox on my home computer with the release of Google Sidewiki.
I’ve always been a fan of reader interaction on webpages, whether it be posting on a forum, a chat room, or blog comments (*ahem*); however, those systems typically require a user to signup and can do so with a completely anonymous username. With Sidewiki, you use your Google ID to leave comments on the side of webpages. Google also gives users the ability to rate if a comment is useful or not, and if the comment is just spam, you can report it as abuse and Google will take action. This is definitely a necessary feature because as we all know, spammers are out there trying to get their links to Russian Mail-Order Brides to as many people as possible.
I also really like how you can also make a comment specifically about one section on the page. If there’s a certain paragraph or headline that I want to make a comment about, I can just pop open the Sidewiki, highlight the text that I wanted to comment on, and start typing my soliloquy about how Chewbacca is the greatest movie character ever. It’s a pretty cool idea, but I am not sure how it will work when people make a comment on a news article on the front page of a site. Once it gets moved to an archive, the comment won’t follow it, unless Google’s figured out some magical way to make the comment hook into the permalink of the page. And if they’ve done that, then I’ll be completely flabbergasted.
Sidewiki also gives the ability for a verified webmaster (through Google Webmaster Tools) to post a comment and keep it pinned at the top of the sidebar. I think it’s definitely a great idea for being able to welcome someone to your site and maybe ask for specific feedback on a certain element of the page. Now, I may be biased because I have an affinity for all things Google, but this is definitely a step towards Google Wave which looks like it’s going to be the future of the Internet.
The main drawback I see to SideWiki is that there’s a big potential for an enormous amount of comments on a few popular pages which will dilute the usefulness after a while. If there are some consistently “useful” comments on a page, and then the content of the page changes, those comments will no longer be relative but will still hog the top spots on the Sidewiki preventing the now relative comments from reaching the top.
As I always do, I recommend all of you check out Google Sidewiki. It’s always fun to be an early adopter of some new technology and play around with it before it gets super bloated. But most of all, you might have some awesome insights about a page or article that no one has thought of before, and you can be the one to bring it to the world. So download that toolbar, sign in, and start sharing your opinions with all of the other users out there!
Remember when the only way to get recommendations for restaurants or stores to go to was to ask a friend and hope they’ve heard something? Now with search engine/social media crossover services like Aardvark you can expand your circle of recommendation givers to anyone viewing the site.
With Aardvark, users can submit a question via vark.com, Facebook, Twitter, AIM, Google Chat, or MSN Chat. Recently released is an iPhone app (available for free in the App Store) that will let users submit questions, answer questions asked, and check out what your friends asked. Aardvark relies heavily on IM services (and Push Notifications on the iPhone) to let you know when an answer to your question has been given, or if it thinks you’d be a good candidate to answer a question. In your profile, you can set the topics that you’d like to answer questions about and the site will specifically recommend that you answer questions in those topics. If you link your Aardvark account with your Facebook account, it will take into consideration your listed activities, interests, and groups and automatically tag you as willing to answer questions on that topic. For example, Aardvark tagged me with: Computer Programming, Databases, SUNY Albany, and Video Games.
I mostly use Aardvark through AIM. I’d say I get somewhere around 4-5 IMs a day from Aardvark with questions that are related to my tagged topics. Some of them I didn’t know anything about (like Ruby on Rails) and Aardvark gave me an option of responding with “pass” if I didn’t have an answer, and in turn respond with “mute” to cease being asked comments about that topic.
My first search on Aardvark
One of Aardvark’s claims is that it typically finds answers for questions within 5 minutes. With my first test question (seen to the left), I didn’t really get any good feedback. It took ten hours for me to get one reply, and it didn’t answer my question. The answer I got talked about vegetarian restaurants in Ithaca, NY…a good 3-hour drive from Albany.
The downside of this is that the Aardvark notifications can get somewhat annoying. Sometimes I’ll get replies saying “Thanks for answering the question” an hour or two after replying. Not only that, but if I don’t reply to a question, I will get an IM five minutes later saying “Sorry, I missed you. Can you answer this question?” Somewhat tedious, but I can deal with it; thankfully, there’s an option to respond “busy” and it won’t message you for a few hours.
Could this be what the next big thing is on the web? I really think it could be, and I’m pulling for it. But at the same time, it could just be a flop if not enough people participate. I suppose the same can be true of Facebook and Twitter, that if there wasn’t a huge social backing then they would have flopped. But can Aardvark co-exist in a world with Facebook and Twitter?
As I said, I’d like it to, but my hopes and dreams might not come true; It’s got a lot to compete against. Between hashtags and trending topics on Twitter, and groups and message boards on Facebook, is the social media-search engine hybrid already at its saturation point? I suppose it’s good to have another option, but how many options are too many options?
Having only been public since March 2009, Aardvark is still in its infancy, but with its awesome Facebook integration, its time in the limelight might come sooner than later. I can’t predict the future, but I can certainly try to influence people to try out a new website. So give Aardvark a shot: sign up, ask questions, answer some questions, and let me know if you’ve found any great vegetarian options in Albany!
We have used Ning.com for a few client projects. When working, Ning is a nifty site for setting up social networks with loads of features. I’m a member of a few Ning networks outside of the office, and have had a good experience with it, as have out clients. Anyone can set up a Ning site on a Ning subdomain such as yoursite.ning.com and start developing a community very quickly. We have used a number of Ning’s pro services – using a custom domain, removing Google Ad Sense or controlling the ad content – to positive effect. It can be free if you want it, and it seems to scale up to a professional site with ease. The designs are customizable down to the CSS, and you can plug Google Analytics code to measure the traffic and usage.
The unexpected part can recently when this error began popping up when visiting Ning.com.
This webpage has a redirect loop.
The webpage at http://www.ning.com/ has resulted in too many redirects. Clearing your cookies for this site may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
The error is simple enough to clear up – just empty your browser cookies – but this could be a nuisance or a big problem for end users and community managers. How many users actually take the step of reading an error message the first time it appears? How many web companies, like us, have fielded calls from clients saying their Ning site was down, or misconfigured? While the error may be simple enough to resolve, it is surely a black mark against Ning’s usability.
I posted a message to Ning’s Twitter account (@NIng) this week saying:
@Ning How is your service lately? Some clients have asked about the downtime.
and did receive a quick response from Laura Oatning, a Community Advocate at Ning (@lauraoatning). She spent some time troubleshooting the issue with me, although not to resolution. The concern here is that users should not have to clear their browser cookies to visit the site. My hope is that this is an isolated spate of issues, and is not effecting a larger group. We’re about to enter a period of focus group testing on one of our client networks, and this is surely one of the issues we’ll have them monitor.
Oldest, largest independent dealer in Albany sells to largest independent in the country
Albany, NY – Completing a transition which began in the late 90’s, the Gile family has today finalized the sale of its local office supply presence and will now focus solely on their technology offerings, which are headlined by WSG.net. The R.J. Gile Co. Inc. office supply business was officially sold to W.B. Mason today.
The Giles will continue with the local operations of Web Services Group, Inc. (WSG.net), along with their other online retail entities.
Established in 1977 by Rick and Olga Gile as a typewriter repair and stationery shop in the back of their Troy, NY home, the R.J. Gile Company grew to be Albany’s oldest and largest independently owned office supply dealer. W.B. Mason is the largest independently owned office supplier in the nation.
“We started with typewriters, rubber stamps, carbon paper and the like. Today we service computers, networks and maintain dynamic web presences,” said Rick Gile. “Keeping up with this shift and adapting to new technologies has helped us become the vibrant organization we are today.”
In the late 90’s, the Giles began diversifying their offerings, adding what is now WSG.net in 1996. As the second generation of the family business, WSG is led by Rick and Olga’s two sons – Mike and Jim Gile. WSG.net is a full-service provider of web solutions, IT consulting and network support, and web hosting.
“We identified a dual opportunity when our abilities as a design and technology firm began to flourish,” said Jim Gile, WSG’s Vice President “We could offer world-class web and IT services to other businesses as well as being able to create and support our own internet stores to potentially compete in every market across the country and around the world. It is clear that the present and the future of our company exist in the continued aggressive expansion of these offerings.”
Today, WSG serves numerous clients in the Capital Region and other markets in New York state and beyond, while Gile’s eCommerce properties, focusing outside the local area, now service customers in all 50 states, along with 22 countries.
“Our father’s mission statement at RJ Gile was always very simple: Customer Retention. He always taught us that what was in the client’s best interest was always in our best interest,” said Mike Gile. “We operate WSG in this same manner, with an emphasis on our customers’ needs.”
Company Timeline
1977: Rick and Olga Gile open the R.J. Gile Co. Inc. office supply dealership in Troy, NY.
1989: R.J. Gile purchases Green’s Office Outfitters, Est. 1912.
1996: WSG is formed. WSG began as an Internet Service Provider, but quickly transformed into a Web Development and IT Support firm with a strong focus on customer service.
1997: WSG and R.J. Gile move central operations to Colonie, NY.
2006: GileToys.com is launched, offering the sale of educational games and toys through its web site and various charity fundraisers.
2009: Local office supply business sold to W.B. Mason.
